FREE SHIPPING FOR ORDERS OVER € 25 OR CHF 30
IF I HAVE ANY PROBLEMS, WHO CAN I CONTACT FOR SUPPORT?
Our Customer Service department is here to help: you can contact them via the dedicated form on our website, selecting the reason for contact.
No, you can also buy as a guest. Once you have placed the products in your shopping cart, simply click on “skip login” to proceed with the purchase without registering on our website.
If you already have an account on adventerragames.com, simply follow this link and enter your email address and password in the appropriate fields.
ORDERS AND TRACKING
Absolutely NOT! All our products are already cleared through customs and are free of any customs duties.
If you’re registered on adventerragames.com, click here and log in to your account under “Orders”. If you’re not registered, you can check the status of your order by emailing the Customer Service department at firstname.lastname@example.org. Please note that as soon as you place an order, you’ll receive a confirmation email with all the relevant information. If you don’t see any emails, please check your spam folder first.
Upon dispatch, you’ll receive an email with the tracking link, where you’ll be able to track the shipping status. If you haven’t received the tracking email, you can retrieve the shipping information directly from your account, in the orders section. Did you place the order as a guest? Contact us at email@example.com for more information on the shipment.
Unfortunately, we cannot guarantee that changes can be made to your order. If you’ve noticed an error, please write to us at firstname.lastname@example.org, and if your order has not yet been picked up by our courier, we’ll be able to help you with the requested change.
RETURNS AND REFUNDS
Please follow all the information provided here under Returns and/or Complaints.
All returned items will be refunded to the payment method used for the purchase and you’ll receive the refund when the returned products are received and processed by our warehouse.
If you have any queries, you can contact our Customer Service department at email@example.com.
If you want to make a complaint, you can consult the necessary procedures here.
The warranty covers product defects and is valid by law for 24 months from the date of purchase of the product, as stated on the invoice/receipt. Click here for more information
There are generally no limits, in terms of either quantity or cost. However, if you wish to buy a large quantity of items, you can write directly to firstname.lastname@example.org with all the necessary information.
You can download the rulebook for each product by visiting the relevant page on our website. Simply click on the Shop section, select the product you’re interested in and scroll down to the “Rulebook” section.
Yes, generally almost all products are accompanied by a digital educational guide that adults can download free of charge and use to support the child in the learning process. To download the educational guide, simply click on the shop section, select the product you’re interested in and scroll down to the “Educational Eco Guide” section. If it is not there, this means that an educational guide is not yet available for that particular product.
YES, we offer the option to customise products and we manufacture them fully tailor-made to the customer’s specifications.
If you are a company, a public body or an organisation, you can find more information about our service here.
Of course, we can help you at every stage of the editorial process, from the creation of the game’s mechanics to the printing of the product. Please visit this page for more information.