Statement on privacy

The aim of this statement on privacy is to describe what information our company collects in general and in particular on each order and on every visit to our web site. It explains how we use this information, how these data are protected and what rights our customers have with regards to data protection.

What personal data do we collect?

When our customers contact us by means of the web site or another channel of communication, their personal data, e.g. name, address, telephone number, e-mail address and/or other information which allows us to identify a person, are collected.

Customers receive information on our company and our promotions with the newsletter service. To receive our newsletter customers must send us a valid e-mail address, their name for the greeting formula and other information which allows us to check that the user is the holder of the e-mail address supplied or that the holder of this address agrees to receive the newsletter. The collection of other data is not planned.

For our web site we adopt an analysis service which, with the help of cookies, allows us to follow use of the site. Customers can always deactivate the cookies in their browser, completely or partly, by means of the settings. Once the cookies are deactivated, however, one can no longer use all the functions of this web site. The service which we use to analyse our web site collects, among other things, the IP (internet protocol address) address of the computer or the customer’s device. This IP address can only be used to identify the user in exceptional cases, e.g. when there is a judicial process or investigations at criminal level.

Why do we collect personal data?

When our customers contact us by means of the web site or another channel of communication, the data supplied are used to answer their requests.

If a customer subscribes to our newsletter, the data supplied are only used to send the newsletters to an external system and are not forwarded to third parties. On subscription to the newsletter, we also save the IP address and the subscription data in our systems. These data are only filed to supply proof whenever a third party appropriates an e-mail address and subscribes to receive the newsletter without the legitimate owner knowing. The user can revoke the consent supplied regarding filing data, e-mail address and their use for sending the newsletter at any time. For this purpose he can use a link supplied in the newsletter or in his profile area or send a communication to one of the options indicated above to contact us.

We also use the data collected by means of the web sites for statistical purposes, to understand how our web site is used and how we can optimise it for users.

Are the data collected passed on to third parties?

Adventerra Games does not supply any data to third parties. Our company however works with suppliers of external services who help us to collect and process information received and/or supply other services, e.g. in the field of logistics, technical after-sales service or data hosting. These third-party suppliers may have access to the personal data of our customers to render their services. Despite this, the contractual obligation forbids them from using these data in any other way.

How long do we keep the personal data in our files?

The personal data of our customers remain in the files for the time needed to carry out the purposes mentioned in this information on privacy, unless a longer or shorter storage period is provided for or allowed by the law.

What rights may customers exert with regard to their personal data?

Customers have the power to ask for information with regard to their personal data which we possess.

Moreover, within the limits allowed by the law, they can ask for the cancellation of the data, the correction of any errors or the limitation of the treatment of their personal data. Customers can also oppose the treatment of their personal data.

If they wish to make use of these rights they are asked to contact us. It should be remembered that in some circumstances the rules in force may not allow us to follow up their request to cancel data or limit its treatment.

They have the right to present an appeal to the supervisory authorities, however.

How to contact us

For any question, observation or consideration regarding this information on privacy or to exercise any rights of information, our address is:

Adventerra Games Sagl
Via Ludovico Ariosto, 1
6900 Lugano


This information on privacy is subject to the provisions of Swiss law, excluding the right of rules of conflict or the right of international sales (UN convention). The place of jurisdiction is the court of the location where Adventerra Games Sagl. has its offices.

Adventerra Games Sagl. reserves the right to make modifications to its information on privacy and to cancel or add parts of text at any time. Every time the version is updated, the updated version is valid.