Terms and conditions of sale

1. Preamble and effectiveness of the General Terms and Conditions

These general terms and conditions of sale (hereinafter “General Terms and Conditions”) apply to the remote purchase of products and services offered for sale through the Internet on the website www.adventerragames.com (hereinafter the “Website”).

The owner of the Website is Adventerra Games Sagl, registered for tax purposes with VAT no. CHE-115.106.895  Via Ludovico Ariosto 1, 6900 Lugano, Switzerland.

The seller of the products is:

Adventerra Games Sagl, Via Ludovico Ariosto 1, 6900 Lugano, (CH) – Switzerland.
VAT no. CHE-115.106.895.

Email: info@adventerragames.com 

(hereinafter “Adventerra Games”).

Further information can be obtained by contacting our customer service department at info@adventerragames.com.

2. Selecting and ordering products

The features and prices of the various products for sale on the Website (hereinafter “Product” or “Products”) are indicated on the page related to each product.
Customers wishing to buy the Products must fill in the order form online, following the instructions on the Website. Customers must add the Product to the “Basket” and, having read and accepted the General Terms and Conditions and the Privacy Policy, enter their delivery and billing details, select the preferred payment method and confirm the order.
By sending the order from the Website, which has the value of a contract proposal, the Customer acknowledges and declares to have read all the instructions provided during the purchase process and to fully accept these General Terms and Conditions and payment terms.
Contracts concluded between Adventerra Games and Customers are understood as concluded upon acceptance of the order by Adventerra Games. Customers will be informed of said acceptance through an email sent to them confirming the order and containing the order reference number, the delivery details, the list of Products ordered and their essential features, and the total price, which includes delivery costs. Upon conclusion of the contract, Adventerra Games will acknowledge the purchase order and the buyer will be able to see the orders placed by logging into their account and consulting the relative section.

2.1 Errors and limitations of liability

Product information and features are available on the Website.
The visual representation of the Products on the Website, where available, usually corresponds to the photographic image that accompanies the product specification. It remains understood that the image of the Products is used for marketing purposes and cannot be perfectly representative of the Product features and qualities and may therefore differ in colour and size. Where there is a discrepancy between the image and the written product specification, the description in the latter shall prevail.
The information related to the Products sold through the Website is continuously updated. It is still not possible to guarantee the complete absence of any errors, for which Adventerra Games, therefore, cannot be held liable, except in cases of gross negligence or wilful misconduct.
Adventerra Games reserves the right to rectify any errors, inaccuracies or omissions, including after the order has been sent, or to change or update the information at any time without prior notice, without prejudice to the rights of the Customer pursuant to these General Terms and Conditions and the Consumer Code.
Except in cases of gross negligence or wilful misconduct, any right of the Customer to any compensation for damages or any other indemnity is excluded, as is any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by not accepting or shipping, even partially, an order.

2.2 Cases in which an order may not be accepted

An order may not be accepted in the following circumstances:

  • The information provided regarding identity, age, payment, billing or delivery are incomplete, inaccurate or fraudulent;
  • An error is detected on the Website adventerragames.com with regard to the Products ordered, for example, concerning the price or description;
  • The Products ordered are out of stock or no longer available;
  • Adventerra Games has reason to believe that the intention of the buyer is to resell the Products.

In the event that the order is not accepted, the user will be contacted by email as soon as possible and in any case within 60 days of the order date. If the order is not accepted owing to the unavailability of the Products or to an error in the price and/or other information on the Website, any amount debited for the Products will be refunded.

3. Prices and shipping

There is no minimum order requirement to shop on the Website. Product prices are inclusive of all taxes and duties. All prices are given in euros and/or Swiss francs.


We offer the delivery service by Post A and Post B.

Post B (PostPac Economy) tariffs:
Delivery is free for all orders with value over CHF 30.
For orders less than this amount, a delivery charge of CHF 5.90 will be charged.

Post A (PostPac Priority) tariffs:

If you need your package to be delivered more quickly you can choose express delivery at CHF 7.90.


Delivery is free for all orders with value over € 25.
For orders less than this amount, a delivery charge of € 4.90 will be charged.
If you need your package to be delivered more quickly you can choose express delivery at €6.90

The customer is not responsible for any customs duties.


The following delivery limitations apply: we only deliver to customers usually resident in Germany, France, Spain, Belgium, Netherlands and Austria (billing address), able to provide a delivery address in these countries.

Delivery is free for all orders with value over € 25.
For orders less than this amount, a delivery charge of € 8.90 will be charged.
At present express deliveries cannot be requested.
The customer is not responsible for any customs duties.

For deliveries to other European countries write to: info@adventerragames.com

4. Payment methods and invoicing

4.1 Payment methods

The following payment methods are accepted on the site:

  • The main credit cards (Mastercard, Visa, Maestro and American Express)
  • SEPA direct debit
  • PayPal
  • Postfinance
  • Sofort
  • Apple Pay
  • Android Pay
  • Amazon pay
  • Twint
  • Cash on delivery (in Italy only with €3.00 supplement)

The Website does not record the Customer’s credit card number and no supplementary fee will be charged to pay by credit card.

4.2 Invoicing the orders
If the purchase is made by a professional or a company, it will be possible to request an invoice by sending an email to info@adventerragames.com, indicating the order number which is contained in the confirmation email and entering the invoicing details inclusive of the tax ID and/or VAT number. In this case, the invoice will be sent by email to the address indicated. The professional is responsible for correctly entering the invoicing data.

5. Transport and delivery

The Products purchased on the Website will be delivered to the address indicated by the Customer in the relative field during the purchase process.

All purchases will be delivered by courier between Monday and Friday, except on national holidays. Adventerra Games Sagl is not responsible for any unforeseen delays not attributable to the same.

Upon shipping the Products, the Customer will receive a confirmation email containing a link to enable tracking of the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within the terms indicated below, counted from the day after that on which Adventerra Games sends the order confirmation email to the Customer.

Standard delivery

  • 2 working days for deliveries in Italy and in Switzerland
  • 3- 5 working days for deliveries in Europe (Austria, Belgium, Holland, France, Germany, Spain)

Express Delivery

Adventerra Games offers an express delivery service (at present only in Switzerland and Italy).
The package will be delivered within 1 – 2 working days (depending on the receiver’s Post Code).

6. Returns

Adventerra Games accepts the return of the goods within 14 days from the delivery. The goods can only be returned if they have not been used, are still packaged and the packaging is not damaged.
The price of the returned goods, including the delivery charges, will be reimbursed on the account used for the payment after the goods have been received and their completeness checked.
To make use of the possibility of returns please inform Adventerra Games on orders@adventerragames.com within the expiry mentioned above.

7. Complaints

By complaints we mean reports concerning incorrect deliveries (wrong quantity, wrong product, damage etc.).

The customer must check the products delivered as soon as they have been received to check for completeness and any irregularities. Any disputes must be forwarded in writing within five days of receiving the goods. If not the customer recognises that the delivery was made as per the contract and that on inspection the products were in impeccable condition.

Any complaint must be forwarded to the e-mail address orders@adventerragames.com com and must include the following information:

– date of the order,

– date of the complaint,

– delivery number,

– item code number,

– quantity,

– reason for the complaint.

Whenever Adventerra Games decides to replace the goods, the customer is obliged to send the goods which are the subject of the complaint to Adventerra Games at his expense. Adventerra Games has the power to claim that the goods be returned first and then decide the procedure to be adopted.

As far as possible, the goods which are the subject of the complaint are replaced. Adventerra Games reserves the power to replace only that part of the goods which forms the subject of the complaint.


8. Statutory guarantee of defective goods

In addition to the above, we offer a 2-year guarantee (or a longer period where local laws so require) covering any defects found with the Products. A Product is deemed “defective” if, on receiving the same it turns out to be damaged or if, within 2 years (or a longer period where local laws so require) of purchase, it manifests a manufacturing or material defect. Customers are reminded that Products damaged due to normal wear and tear are not considered defective.
Customers may return the defective Products within 2 years (or a longer period where local laws so require) of receipt of the same or obtain a full refund excluding the delivery costs, where applicable.
Customers are encouraged to contact our Customer Service department though the Contact Us page of the Website in order to get help returning their item/s.

9. Privacy Policy

By placing the Order, you give your authorisation for the storage, processing and use of your personal data for order processing purposes. We will process your data in accordance with our Privacy Policy.

10. Final clauses

Adventerra Games reserves the power to modify its GC at any time. For each order the updated version at the time when the contract was stipulated is valid. The electronic version of these GC is the only valid version. The versions in print format are only valid as information. The user is obliged to check whether the versions in print format are up to date. To display the updated version of the GC you can always access the address www.adventerragames.com

Customers are reminded that we cannot be held liable for any delay in fulfilling or failure to fulfil the obligations set out in the Terms and Conditions of sale if said delay or failure is due to circumstances beyond our reasonable control, including, for example, natural disasters, war or civil unrest, strikes, government interventions, omissions of suppliers, the communication of inaccurate information or non-payment by customers. Customers will be informed as soon as possible in the event of any of the above circumstances and we will do our best to reduce the impact of the same on our performance as far as is reasonably possible.

If there is a dispute only Swiss law applies.

The competent court is the ordinary courts of the location where Adventerra Games has offices. Adventerra Games expressly reserves the power to resort to any other place of jurisdiction.

The electronic version of these GC is the only valid version. The user is obliged to check whether the versions in print format are up to date.